recovery is not 100% guaranteed. First
step to solve problems: Make
sure that you download the latest version of the software. To get updates click here.
Digital Image Recovery - Mac OS X
I can't register the software.
This is our #1 support issue. So if you have any problems at all please
let us know...we are well prepared! Most problems occur with either not
entering the code correctly.
you purchased the software online or at a retail store you will receive
an activation code with a name/code combination or just a code;
FIRST NAME: e5XX LAST NAME: LICENSE CODE: 6XXX-AXXX-8XXX-8XXX
To enter properly, disregard "FIRST NAME", "LAST NAME" and "LICENSE CODE":
You will also see examples like this:
To register click the "Enter Activation Code" under "?" - "About MediaRECOVER"
Make sure to enter or copy and paste the username and code EXACTLY as written:
do I get started recovering my files?
1. Open your Applications Folder and Click on the MediaRECOVER Icon
2. Select your Scan method:
Scan - looks for deleted files. FASTEST
Advanced Scan, Quick Scan - looks for formatted files or RAW data files. MEDIUM.
Advanced Scan, Deep Scan - looks for all files using a sector-by-sector scan. SLOW, but most thorough.
Select your drive and recovery method if under Advanced Scan. Under
Advanced Scan you can choose either logical or physical drives.
Choosing a physical drive is handy when the media is corrupted. Click
4. Choose where you would like to save your files. Make sure to pick a seperate media source than the one you are recovering data from. Click Next.
Your Scan will start and search for your lost files. You can follow the
progress by looking at the countdown timer or progress bar.
6. Once the Scan is complete you will be able to preview, look at file details and save.
7. Click Browse to look at your files. Click Home to finish.
My drive is not recognized
This may result from multiple things. Make sure that your USB card
reader or USB connected camera have up-to-date drivers installed.
Insert your media before you start MediaRECOVER. You may also hit
"Refresh" under the Scan tabs to have the computer re-scan for drives.
The media card may be corrupt and not easily
accessible by your computer. Symptoms include your computer or camera
is asking to format your media card. There are two ways around this:
- Run the "Format
Utility" included in MediaRECOVER. Under Tools,
select Format. Make sure to chose FAT and Quick format.
- Go to the DOS
PROMPT (or COMMAND PROMPT) for your Windows system. In XP it is found by going
to Start - All Programs - Accessories - Command Prompt. Assuming the drive letter
of the card in the reader is Z:, type in the following at the command prompt:
enter. The writing of system files will take place. The systems will ask for a
volume label, this is not necessary, hit enter to continue.
If your are
using windows 2000 or higher, you may get an error about using the /FS switch.
In that case, you would type the following at the command prompt:
FORMAT Z: /FS:FAT
enter. This is a similar process to the format above.
After the format is complete close
the DOS window. Your media card will now be recognized by your computer and camera.
Finally rescan with MediaRECOVER to recover your lost files.
get errors or the program lock up while using the "Preview" option
The preview windows uses up system resources, as a result MediaRECOVER
may return errors or lock up. The quickest way to recover your files is
with the preview option unchecked.
program only recovered a portion of my lost files or it didn't recover a certain
There are many options offered for MediaRECOVER. Here
are some steps that you can take to fine-tune a recovery for optimal results:
1. Make sure that
you have the latest version of the software. Get the latest updates here.
2. Try ALL scan methods: "Scan", "Advanced Scan - Quick Scan" and
"Advanced Scan - Deep Scan". Save each recovery to a different folder,
to compare results.
3. Use the "Search" option to quickly look through thousands of files. You can search by type, file name or size.
pictures are not fully recovered
(lines, chopped images, squares, error drawing, preview but no full image, etc.)
recovery is never 100% guaranteed. Your media is most likely
fragmented. This may indicate that your media has been used for a long
period of time and has not been formatted or wiped during that time.
Because data is laid out one sector at a time, old data may mix with
new data in the recovery process. This may cause corruption of your
recovered file(s). We recommend to try all Scan methods to maximize
your recovery results. Please view this FAQ post
for tips on Scan methods.
recovery, there are no images found and no read errors
The data on your media may have been written over by a camera, computer, card
reader or from shock/static electricity. Some cameras write over data during a
delete/format. The camera will write 0's over every sector of data. This is the
only way to truly delete your files. Make sure to try all Scan methods. Please view this FAQ post
for tips on Scan methods.
receive a large amount of card read errors during the recovery process
View the FAQ post "My
Drive is Not Recognized"
first. Attempt the following
at your own risk of data loss.
Your media is most likely corrupted. Run the Format utility first. If
the Format utility is successful then you can try the Scan methods. If
the Scan methods are unsuccessful your data may not be retrievable. You
may also format the media in a camera or computer. If these options do
not get your files back, you may also send the card into our recovery
service. We will discount the service price by the cost of the
software. More information can be found here.
are the tools Format Option and Wipe Option used for?
The Format utility writes out a true, DOS-compatible file system to the card. No
data is overwritten with new data. The Format utility helps when the camera/PC
states that the card is "corrupt, not initialized or not mounting".
Performing the Format and then using the Scan option again will normally
get your files back. *Note that Formatting of your fixed drives is not allowed.
The Wipe utility overwrites the entire card with zeros. The file system areas
are also overwritten. In the case of corruption or a non-working card this allows
the card to be recognized and formatted again. Use the Wipe utility to wipe old
data off of the card. When the Wipe is finished, you will be prompted to Format
the media in order to have a valid file system. *Note that Wiping of your fixed
drives is not allowed.
and Wiping your media will erase ALL data from it. Use these options with great
receive a "Stream Error" when running the software, what is a "Stream
stream error occurs when your computer cannot access data from your USB connected
camera fast enough. To get around this error, and have a better chance of recovery,
you should purchase a card reader. Card readers can be purchased at any major